In short
Who we are
RAVADO ("Velaiyo", "we") runs the Velaiyo app and velaiyo.com and is responsible for your personal data. Contact: support@velaiyo.com.
What we keep
- Your phone number, name and role (worker, employer or broker).
- The work you do, your experience and your area.
- The photos, voice notes, videos and documents you add.
- The jobs, applications, messages, calls and payments you make in the app.
- For brokers and businesses: licence, GST or trade licence documents for verification.
- If you allow it: crash reports and usage data, to fix problems.
Why we use it
- To match workers with jobs nearby.
- To let people talk to each other inside the app, without sharing numbers.
- To keep payments safe and stop fraud.
- To verify businesses and brokers.
- To send notifications you choose, and reminders about work.
- To meet our legal duties, such as keeping payment records.
Who sees what
| Information | Who can see it |
|---|---|
| Your phone number | No other user. Only Velaiyo, to sign you in. |
| Your area | Other users see your area, never your exact location. |
| Name, photo, trades, ratings | People you may work with. |
| Voice intro, work photos and video | Employers and brokers you apply to or work with. |
| Your payout UPI ID | Only the employer who pays you. |
| Verification documents | Only Velaiyo staff. |
Who we share it with
We do not sell your personal data. We share it only with service providers who help us run Velaiyo, under contracts that protect it: our payment partner Razorpay (for platform fees), SMS providers (to send sign-in codes), and cloud hosting and maps providers. We may also share data when the law requires it.
Phone permissions
- Microphone: for voice search, voice notes, voice intros and calls.
- Camera and photos: to add a profile photo, work photos, videos and documents.
- Location: to show work near you, and to share where you are when you start work, if you allow it.
- Notifications: for offers, hires, messages and reminders. You choose which, and quiet hours keep nights calm.
You can turn any permission off in your phone settings. Some features will stop working.
How long we keep it
While your account is open. If you delete it, everything is gone within 30 days; payment records the law requires stay, without your name or number.
Photos, videos, voice notes and documents sent in a job's chat are deleted 180 days after the job closes, unless you tap Keep on the ones you sent.
Your choices and rights
You can see and change your details in Profile, download your files, switch crash reports off, and delete your account at any time. Under Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to access, correct or erase your data, and to tell you how it is used. Write to our Grievance Officer to do this.
How we protect it
Data is encrypted in transit, access is limited to staff who need it, and we review our security regularly. No system is perfect: if something goes wrong that affects you, we will tell you.
Children
Velaiyo is only for people aged 18 and over. We do not knowingly collect data from children.
Grievance Officer
Name: Roshini
Email: grievance@velaiyo.com
Changes to this policy
When we change this policy, we update the date above and, for important changes, tell you in the app first.