About these terms
These terms are an agreement between you and RAVADO ("Velaiyo", "we", "us"), which runs the Velaiyo mobile app and the website velaiyo.com (together, the "Service"). By creating an account or using the Service, you agree to these terms and to our privacy policy.
What Velaiyo is
Velaiyo is a marketplace that helps people who need daily-wage work ("workers") find people who need work done ("employers"), directly or through licensed labour brokers ("brokers").
Velaiyo is not an employer, contractor or staffing agency. The agreement for any job is between the employer and the worker (and the broker, where one is involved). We do not supervise the work and are not a party to that agreement.
Who can use Velaiyo
- You must be 18 or older.
- You must sign in with a mobile number that belongs to you. One account per person.
- Brokers must hold a valid labour licence and pass our check before using broker tools.
- Businesses that post commercial jobs must verify a GST number or trade licence.
Your account
You sign in with your mobile number and a one-time code sent by SMS. Keep your phone secure: anything done from your account is your responsibility. Give true details about yourself, your skills and your work. You can delete your account at any time from Profile in the app, or as described on our delete your account page.
Your responsibilities
Workers
- Apply only for work you can do, and turn up when you accept a job.
- Use Start work and Mark work complete honestly.
- Confirm payments you receive, and report payments you do not.
Employers
- Describe the work, pay, place and hours truthfully.
- Pay workers the agreed wages, on time, directly.
- Provide a safe place to work. Safety on site is the employer's duty. In an emergency, call 112.
Brokers
- Recommend only people who have agreed to be in your team and who are available.
- Follow the pick limits and rules shown in the app.
- Keep your licence valid and tell us if it changes.
Payments and fees
Wages are paid by the employer directly to the worker, by UPI, cash or another method they agree. Velaiyo does not collect, hold or transfer wages.
Employers pay a platform fee to post a job whose wages they pay in cash, as shown on our pricing page and before payment in the app. Fees are processed by our payment partner, Razorpay. Refunds follow our refunds and cancellation policy.
Verification and ratings
Where we show a badge such as "Verified business" or "Licensed broker", it means Velaiyo checked the documents provided. It is not a promise about the person or the work. Ratings and reviews must be honest and about the work. We may remove ratings that are abusive or fake.
What you share
You keep ownership of the photos, voice notes, videos, documents and messages you add. You give Velaiyo permission to store them and show them to the people you work with, only to run the Service. Do not share anything you do not have the right to share.
Things you must not do
- Ask for money to get someone a job, or charge workers any fee for work found on Velaiyo.
- Commit fraud, post fake jobs, or pretend to be someone else.
- Abuse, threaten, harass or discriminate against anyone.
- Share someone's personal details without their consent.
- Try to break, copy or misuse the app, its data or its security.
You can report anyone from a chat, by tapping Safety, then Report. We review every report.
Suspension and closing accounts
We may limit, suspend or close an account that breaks these terms, puts others at risk, or is required to be closed by law. Where we can, we will tell you why and give you a chance to respond.
Our responsibility
We work hard to keep the Service running and safe, but we provide it "as is". To the extent the law allows, Velaiyo is not responsible for the conduct of workers, employers or brokers, for the quality or safety of any work, or for any wages owed between users. Our total liability for any claim related to the Service is limited to the platform fees you paid us in the three months before the claim.
Law and disputes
These terms are governed by the laws of India. Courts at Chennai have jurisdiction, subject to any rights you have as a consumer. Please contact us first: most problems are fixed quickly.
Grievance Officer
Name: Roshini
Email: grievance@velaiyo.com
We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
Changes to these terms
We may update these terms as the Service changes. If a change is important, we will tell you in the app before it takes effect. The date at the top shows when they last changed.
Contact
RAVADO. Email support@velaiyo.com, phone +91 96268 86868.