What this covers
This policy covers the platform fee employers pay to post a job whose wages they pay in cash (currently ₹49 plus ₹10 for each person needed). It does not cover wages: wages are paid by employers directly to workers, and Velaiyo never collects them.
When you cancel a job
| Situation | Refund |
|---|---|
| You cancel the job before anyone is hired | The whole fee comes back |
| You cancel the job after the first hire | The fee does not come back |
When we take a job down
We may take down a job that breaks our terms, and we tell you why. Part of the fee comes back, depending on how close the job was to starting:
| Situation | Refund |
|---|---|
| 3 days or more before the start | 100% of the fee |
| 1 or 2 days before the start | 70% of the fee |
| On the start day or later | 50% of the fee |
From your 4th take-down in 30 days, the refund waits for our staff to review it. A review takes at least 24 hours, and it can take longer. If we approve it, the same share of the fee comes back. If we refuse it, no fee comes back and we tell you why.
Other refunds
| Situation | Refund |
|---|---|
| You were charged more than once for the same job | Full refund of the extra charge |
| The payment went through but the job did not go live because of a problem on our side | Full refund |
We may also refund a fee as a goodwill gesture.
How to ask for a refund
A refund for a cancelled or taken-down job is sent automatically; you do not need to ask. For anything else:
- In the app: open Profile, then Feedback, and tell us the job and what happened.
- Or email support@velaiyo.com with your receipt number (it looks like VLY-F-000123) and the mobile number you use on Velaiyo.
Please ask within 7 days of the payment. We reply within 2 working days.
How long refunds take
A refund goes back to the same payment method you used (UPI, card, net banking or wallet) through our payment partner Razorpay. If it fails, we try again. It usually reaches you within 5 to 7 working days, depending on your bank. Your refund receipt is in the app, under Profile.
Problems with wages
If an employer reports paying you and the money did not arrive, open the job and tap Not received. Tell us what happened, and our team will contact both of you. Velaiyo cannot refund wages because we never hold them, but we will help you sort it out and may suspend accounts that do not pay.
Contact
RAVADO. Email support@velaiyo.com, phone +91 96268 86868, Monday to Saturday, 9:00 AM to 6:00 PM IST.